Before we automate hotels with AI and robots (which will almost certainly happen) the first wave of this revolution will be brought by the software that runs hotels with humans.
The funding will be used to accelerate the business and open new offices around the world to support its global customer base.
Mews’ platform automates check-ins and payments as also covering booking management and staff training. It’s designed to be an open platform allowing other tools and apps to connect through its API. So, think ‘Slack for hotels’, perhaps.
Mews was founded in 2012 by entrepreneur and ex-hotelier Richard Valtr. Customers include Different Hotels, Machefert, Clink and Wombats, or 43,000 beds in 350 properties.
Valtr said: “Mews’ mission is to help hotels and hostels automate their operations so they can focus on their guests. We want to build the nervous system for hotels that all apps and tools for both guests and hosts can be plugged into. Until recently hoteliers were forced to rely upon a closed one-stop-shop PMS offered up by incumbent players who have held a luddite attitude towards the hospitality industry for years.”
Jos White, General Partner at Notion commented: “We think the hotel industry is at a tipping point in terms of the way it uses technology to better manage their operations and transform the guest experience.”