You got a great deal on your vacation flight, so you figure the rest of your travels will be glitch-free.
Travel glitches, as I like to call them, are usually minor annoyances like being seated near a crying baby while the flight attendant seems oblivious to your predicament. But what if the glitch is a real problem, like a cancelled flight or brawling passengers?
First, it's always good to voice your displeasure. And if that doesn’t help, you file a complaint.
Here are the steps to follow.
This seems obvious, but a lot of people skip this step, thereby losing a chance to nip a problem in the bud. If you’re in the airport, talk to an airline rep; if you’re on the plane, talk to a flight attendant. Remember, these people may be very busy when you get to them, so keep your comments brief and respectful. Most people don’t respond well to being yelled at. If you get nowhere, move on to step two.
Most airlines take complaints on social media very seriously and have staffers assigned to watch Twitter and Facebook in order to respond to any griping in real-time. If you don’t have any social media accounts, this is an excellent reason to sign up. Tip: It doesn’t hurt to be able to demonstrate your problem so if you have any video, consider posting that as well; the images of the man being dragged down the aisle of a United plane a year ago are seared into memory, and they certainly got the airline’s attention.
Talking to someone should be your first course of action, but if you get nowhere, you can still file a complaint online. (iStock)
When all else fails, file a complaint. You may be asked to send trip documentation, so gather up whatever you can find (boarding passes, bag-checks and anything else) that may prove useful.
Some airlines including Delta have a ‘compliment/complaint’ button on the desktop homepage, but the simplest way to get in touch is by searching the airline’s name and the word "contact." If you need to talk with the airline urgently, call them. Otherwise, send an email explaining your problem, but keep it simple, keep it short, and keep it polite.
But here’s hoping your next flight is completely glitch-free.